• EU
  • Free delivery with purchase over 50€ - See all benefits >

    Your benefits



    1. Free shipping for orders over 50€ and Discovery Set orders

    2. 3 samples offered for any orders (excluded Discovery Set orders)

    3. Gift wrapping for free (excluded Discovery Set orders)

    4. Free return within 14 days (excluded Discovery Set orders which are not refundable and returnable)

Shipping

Our delivery policy

ORDER PROCESSING

All orders are processed within 48h open days.
Atelier Cologne reserves the right to cancel any orders that are not in line with our Terms and Conditions.

DELIVERY COUNTRIES

For a delivery to France, you can place an order on www.ateliercologne.fr
For a delivery to Europe, you can place an order on www.ateliercologne.eu
For a delivery to US, you can order on www.ateliercologne.com

We deliver to the US and Europe.

SHIPPING & HANDLING

For Europe, orders are expedited by Colissimo and may take up to 7 days.

For France, orders are expedited by Colissimo and may take up to 3 days.

For the US, orders are shipped with UPS and may take up to 7 days.

SHIPPING FEES

For the EUROPE, free shipping is offered for orders of 50€ and above. For any order under 50€, shipping fees depend upon weight. Shipping fees are complimentary for Discovery Set.

For the FRANCE, free shipping is offered for orders of 50€ and above. For any order under 50€, shipping fees depend upon weight. Shipping fees are complimentary for Discovery Set.

For the US, free shipping is offered for orders of $50 and above. For any order under $50, shipping fees depend upon weight. Shipping to the US is complimentary for Discovery Set.

TRACK AN ORDER

For France, and Europe, you can connect to Colissimo website and enter the tracking number you have received in the email to confirm your order.

For the USA, you can connect to UPS website and enter the tracking number you have received in the email to confirm your order.

RETURNS AND REFUND

You have fourteen days from receipt of your products to exercise your right of withdrawal without having to state reasons, and without penalty. Except for Discovery Set which are not returnable.

Returned products must be in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be re-marketed new, and returns must enclose a copy of the purchase invoice to optimize processing.

To organize a return, please contact us at [email protected]

We do not offer complimentary returns or exchanges outside the US, including Canada.

A QUESTION

Do not hesitate to contact us directly and send us an email to [email protected]