• EU
  • Free delivery with purchase over 50€ - See all benefits >

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    1- Free shipping for orders over 50€ and for sample* and Discovery Set orders
    *(order of more than 6 samples)
    2- 3 free samples with your order (except samples orders)
    3- Free gift wrapping
    4- Free return for 14 days (except samples and Discovery Sets which are not returnable)

Shipping

Our delivery policy

ORDER PROCESSING

All orders are processed within 48h open days.
Atelier Cologne reserves the right to cancel any orders that are not in line with our Terms and Conditions.

DELIVERY COUNTRIES

For a delivery to France, you can place an order on www.ateliercologne.fr
For a delivery to Europe, you can place an order on www.ateliercologne.eu
For a delivery to US and rest of the world, you can order on www.ateliercologne.com
For a delivery to China, you can place an order on www.ateliercologne.com.cn
For a delivery to Korea, you can place an order on www.ateliercologne.co.kr

We deliver to the US, Europe, China, Korea, France and all over the world.

SHIPPING & HANDLING

For Europe, orders are expedited by Colissimo and may take up to 7 days

For France, orders are expedited by Colissimo and may take up to 3 days

For US and the rest of the world, orders are expedited by Fedex and may take up to 7 days for the US and more for a delivery outside the US. Please notice that International ground orders may take a few weeks to be delivered (ground delivery).

SHIPPING FEES

For Europe, the shipping is offered for any order with an amount above 50€. For any order under 50€, shipping fees depend upon weight. Shipping fees are complimentary for Discovery Set as well as samples orders (minimum 6 samples)

For France, the shipping is offered for any order with an amount above 50€. For any order under 50€, shipping fees depend upon weight. Shipping fees are complimentary for Discovery Set as well as samples orders (minimum 6 samples)

For US, the shipping is offered for any order with an amount above $50. For any order under $50, shipping fees depend upon weight. Shipping to the US is complimentary for Discovery Set as well as samples orders (minimum 6 samples)

For the rest of the world, we only ship samples (except for China and Korea : Orders must then be placed on our Chinese or Korean websites)

TRACK AN ORDER

For France, and Europe, you must connect to Colissimo website and enter the tracking number you have received in the email to confirm your order.

For the USA and rest of the world, you must connect to USPS website and enter the tracking number you have received in the email to confirm your order.

RETURNS AND REFUND

You have fourteen days from receipt of your products to exercise your right of withdrawal without having to state reasons, and without penalty. Except for the samples and Discovery Set which are not returnable.

Returned products must be in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be re-marketed new, and returns must enclose a copy of the purchase invoice to optimize processing.

To organize a return, please contact us at info@ateliercologne.com

A QUESTION

Do not hesitate to contact us directly and send us an email to info@ateliercologne.com